TERMS AND CONDITIONS - GDPR Compliant

BACKGROUND:

This agreement applies as between you, the User of this Website and Paramount Plants and Gardens Ltd, the owner of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

1. Definitions and Interpretation In this Agreement the following terms shall have the following meanings:

“Carrier”

means any third party responsible for transporting purchased Goods from our Premises to customers;

“Content”

means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

“Goods”

means any products that Paramount Plants and Gardens Ltd advertises and / or makes available for sale through this Website; “Paramount Plants and Gardens Ltd” means Paramount Plants and Gardens Ltd 131 Theobalds Park Road, Enfield, Middlesex, EN2 9BH;

“Service”

means collectively any online facilities, tools, services or information that Paramount Plants and Gardens Ltd makes available through the Website either now or in the future;

“Payment Information”

means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

“Purchase Information”

means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;

“Premises”

Means our place(s) of business located at 131 Theobalds Park Road, Enfield, Middlesex, EN2 9BH;

“System”

means any online communications infrastructure that Paramount Plants and Gardens Ltd makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users”

means any third party that accesses the Website and is not employed by Paramount Plants and Gardens Ltd and acting in the course of their employment; and

“Website”

means the website that you are currently using (www,paramountplants.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

3. Business Customers

These Terms and Conditions do not apply to customers buying Goods in the course of business.

International Customers

If Goods are being ordered from outside Paramount Plants and Gardens Ltd’s country of residence, import duties and taxes may be incurred once your Goods reach their destination. Paramount Plants and Gardens Ltd is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Paramount Plants and Gardens Ltd cannot guarantee that the packaging of your Goods will be free of signs of tampering.

4. Intellectual Property

4.1 Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Paramount Plants and Gardens Ltd, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
4.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Paramount Plants and Gardens Ltd.

5. Third Party Intellectual Property

5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
5.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

6. Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

7. Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Paramount Plants and Gardens Ltd or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

8. Links to this Website

Those wishing to place a link to this Website on other sites may do so without prior permission on the provision that you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

9. Use of Communications Facilities

9.1 When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:
9.1.1 You must not use obscene or vulgar language;
9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
9.1.3 You must not submit Content that is intended to promote or incite violence;
9.1.4 It is advised that submissions are made using the English language(s) as we may be unable to respond to enquiries submitted in any other languages;
9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
9.1.6 You must not impersonate other people, particularly employees and representatives of Paramount Plants and Gardens Ltd or our affiliates; and
9.1.7 You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
9.2 You acknowledge that Paramount Plants and Gardens Ltd reserves the right to monitor any and all communications made to us or using our System.
9.3 You acknowledge that Paramount Plants and Gardens Ltd may retain copies of any and all communications made to us or using our System.
9.4 You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.

10. Goods, Pricing and Availability

10.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Paramount Plants and Gardens Ltd correspond to the actual Goods, Paramount Plants and Gardens Ltd is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause 15.1 for incorrect Goods.
10.2 Where appropriate, you may be required to select the required size of the Goods that you are purchasing.
10.3 Paramount Plants and Gardens Ltd does not represent or warrant that such Goods will be available. Stock indications are not provided on the Website.
10.4 All pricing information on the Website is correct at the time of going online. Paramount Plants and Gardens Ltd reserves the right to change prices and alter or remove any special offers from time to time and as necessary.
10.5 In the event that prices are changed during the period between an order being placed for Goods and Paramount Plants and Gardens Ltd processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;
10.6 All prices on the Website include VAT. Paramount Plants and Gardens Ltd’s VAT number is 859024315.

11. Delivery

11.1 Paramount Plants and Gardens Ltd will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.
11.2 Please be aware that goods purchased online can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Paramount Plants and Gardens Ltd accepts no liability or responsibility.
11.3 If Paramount Plants and Gardens Ltd receives no communication from you, within 3 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in good condition and with no problems.

12. Returns Policy

At Paramount Plants and Gardens Ltd, customer satisfaction is our priority. We aim to provide high-quality goods, but should returns or refunds be necessary, the following terms apply:

12.1 Return Process: To initiate a return, email [email protected] within 7 days of delivery (ideally within 48 hours for perishable items), including a photo and explanation (e.g., damaged in transit or incorrect delivery). We will provide instructions for collection or return delivery.

12.2 Damaged or Unacceptable Quality Goods: If goods are damaged in transit or of unacceptable quality, notify us within 7 days of delivery (ideally within 48 hours) by email with a photo. You may choose a replacement (subject to availability), store credit, or a full refund via your original payment method. Refunds will be processed within 3-5 working days (excluding weekends or bank holidays) upon receipt and inspection of the returned goods. Collection will be arranged at no cost to you.

12.3 Change of Mind: For online purchases, you have a 30-day cooling-off period from delivery to change your mind. Notify us by email within 7 days, return the goods within 30 days, and ensure they are in fully re-saleable condition at your own cost. Items must include original, unmarked, and undamaged pots and packaging, and plants must not be removed from their pots, planted, or subsequently dug up. Proof of postage is recommended for self-arranged returns. Large items may be collected for a fee, subject to delivery team availability.

12.4 Refund Processing: Returned items will be inspected, and refunds or store credit will be processed within 3-5 working days (excluding weekends or bank holidays) if all conditions are met. Refunds may be refused if items are not returned in perfect condition.

12.5 Exclusions: This refund policy applies to online purchases only and does not affect your statutory rights. It does not cover business-to-business transactions, goods specifically chosen in person, or specially ordered items like rootballed hedging (dug up to order) or made-to-order trees like pleached trees.

12.6 Return Assessment: Returns are assessed based on the condition of goods, use or deterioration of plants, and pre-disclosed defects in discounted items. We aim to resolve all returns fairly and in line with UK consumer protection laws.

13. Privacy

Use of the Website is also governed by our Privacy Policy which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click here. We also use Cookies on our website to improve your experience and to provide us with analytics information, please view our Cookie Policy for details on the cookies we use on our site. We do not store credit card details nor do we share financial details with any 3rd parties.

14. Disclaimers

14.1 Paramount Plants and Gardens Ltd makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
14.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
14.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
14.4 Whilst Paramount Plants and Gardens Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

15. Changes to the Service and these Terms and Conditions

Paramount Plants and Gardens Ltd reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If Paramount Plants and Gardens Ltd is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

16. Availability of the Website

16.1 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
16.2 Paramount Plants and Gardens Ltd accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

17. Limitation of Liability

17.1 To the maximum extent permitted by law, Paramount Plants and Gardens Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.
17.2 Paramount Plants and Garden Ltd’s excludes liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.
17.3 Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

18. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

19. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

20. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Paramount Plants and Gardens Ltd.

21. Communications

21.1 All notices / communications shall be given to us either by post to our Premises (see address above) or by email to [email protected]. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
21.2 Paramount Plants and Gardens Ltd may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click on the unsubscribe link.

22. Law and Jurisdiction

These Terms and Conditions and the relationship between you and Paramount Plants and Gardens Ltd shall be governed by and construed in accordance with the Law of England and Wales and Paramount Plants and Gardens Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.